A product in my order shows status ¨delayed¨ or ¨delayed, contacted¨. What happens now?

Your order history will show the status "Delayed" or "Delayed, Contacted". This means a product in your order is currently out of stock.

You'll receive an email with the details. Your options:

  • Wait for the product to come back in stock. We'll ship as soon as it's available.
  • Swap it for a different product of the same value.
  • Get a gift card for the paid amount so you can order something else.

If you haven't heard from us within 2 business days, reach out with your order number.

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