A product in my order shows status ¨delayed¨ or ¨delayed, contacted¨. What happens now?

In your order history you'll see a status of "Delayed" or "Delayed, Contacted". This means a product in your order is currently out of stock.

You'll receive an email with the details. Your options:

  • Wait for the product to become available again. We'll ship it as soon as it is.
  • Swap it for a different product of the same value.
  • Get a gift card for the amount paid so you can order something else.

If you haven't heard from us within 2 business days, reach out with your order number.

Was this article helpful?