First check the order status in your order history.
Card payment failed? Try again — sometimes it takes a second attempt. If it still doesn't work, try a different payment method. You can cancel the unpaid order and create a new one.
Paid but the order still shows "awaiting payment"? Allow 1-2 business days for processing. If it's been more than 3 business days, send us a screenshot of the payment and your order number. We'll check with our finance team.