An order can be canceled for a few reasons:
• The payment wasn't completed. Did you stop the payment or did it fail? Then the order is canceled automatically.
• Your bank transfer didn't reach us within a week.
• You canceled the order yourself, or asked us to.
• A product was out of stock and you chose a refund or a gift card.
Good to know:
• Did you use a voucher code? It becomes valid again after the cancellation.
• Was money taken for a canceled order anyway? You'll get it back automatically. How long that takes depends on your payment method. Check our article "I'm waiting for a refund. How long does it take?".
• Canceled orders disappear from your order history. Still want the products? Simply place a new order.
Your situation isn't listed? Contact us with your order number and we'll look into it.