You can check your order status any time in your order history. Here's what each status means:
- "Awaiting [payment method] payment": your order is placed but we haven't received your payment yet. You can still cancel or modify the order at this point.
- "Payment accepted": we've received your payment. Your order will move to the warehouse shortly.
- "Preparing order": our warehouse is picking and packing your order. Changes are no longer possible.
- "Shipped": your order has left our warehouse. You'll find a tracking link in your order history and in the shipping confirmation email.
- "Delayed": a product in your order is currently out of stock. You'll receive an email with your options.
- "Delayed, Contacted": same as above, and we've already reached out to you about it. Check your inbox.
Cancelled orders are removed from your order history.