Vaporizers produce vapor, not smoke. This means the clouds are much thinner than with combustion methods. That's by design, not a defect. More on the difference between smoke and vapor: https://www.zamnesia.com/content/338-the-difference-between-smoke-and-vapor
A few things that affect vapor production:
- Temperature: higher temperatures produce more visible vapor. Start around 190-210 degrees C for most herbs.
- Grind: a fine, even grind gives better results than coarse material.
- Pack: fill the chamber firmly but not too tight. Air needs to flow through.
- Draw speed: slow and steady draws work better than fast pulls.
Still getting nothing at all? Send us a short video showing the issue along with your order number. If it's a defect, we'll start the warranty process.
For Storz & Bickel vaporizers, contact their customer service directly for the fastest resolution.